You keep hearing about Unified Communications. But, what are unified communications and how will my business benefit from using it?
Unified Communications is a way to integrate your phones, video meetings, messaging, and chat via one set of tools so your business can collaborate, communicate, and connect better with your internal employees, vendors, and Customers. One advantage of Unified Communications is instead of relying on multiple vendors and applications, you can subscribe to the service via one Provider and pay monthly with the service delivered over the internet.
Today, your business might be subscribing to one or more of the following vendors/solutions:
Phones– Avaya, Cisco, Mitel.
Video Meetings– Zoom, MS Teams, Skype, WebEx, GotoMeeting (LogMeIn).
Messaging– Slack
Chat– Verizon, AT&T, Twilio
With Unified Communications, you can deploy all the services above via one vendor allowing you to lower your cost by eliminating multiple vendors, increasing productivity by reducing application overload, and offering a better customer experience by allowing your current and future customers to reach you the way is most convenient to them.
Who are the top Unified Communications Providers? RingCentral, Microsoft Teams, Zoom, and 8×8 are the most common. But there are at least twenty active vendors in the space: Cisco, LogMeIn, Fuze, Dialpad, Vonage, Evolve IP, Avaya Cloud Office.