You’ve done your research online, talked to your peers in your industry, and maybe even spoke to the Providers directly or participated in a product demo. At this stage, you start to short-list the providers, which leads you to RingCentral vs 8×8, two of the industry leaders for Unified Communications.
Read below to see the critical decision criteria that we used to help evaluate RingCentral versus 8×8. In the chart below, we weigh the pros and cons and focus on differentiation. We often get asked, “Which provider is better?” RingCentral or 8×8? It is easy to point out that RingCentral is a six-time Gartner Magic Quadrant Leader. But that doesn’t mean they are necessarily the better choice for you, since all Customer engagements and requirements are different.
As a Unified Communications Expert for CDW Corporation, I helped hundreds of businesses evaluate RingCentral vs 8×8. During my journey with clients to achieve digital transformation, we developed a high-level list of relevant evaluation criteria.
RingCentral Wins Score 4-2.
RingCentral wins based on the criteria listed above. In addition to the scorecard, there are also the intangibles that go into the final decision. Because both companies are publicly traded, it allows for some transparency regarding the Providers’ financial health. RingCentral is growing much faster than their peers, and Wall Street is rewarding them with their consistent growth. At the time of this article, RingCentral stock was trading at $310 per share, compared to 8×8, which is trading at $19 per share.
Cloud Collaboration Consultants has developed an intelligent questionnaire UCaaS Survey, which helps us better understand your environment, and partner you with the best Provider. Before you start your migration strategy, following are a few questions that you will want to get answered:
- Is your business local, regional, or global?
- Do you have a contact center requirement?
- What is your current video meetings, messaging, and chat solution?
- What is your current PBX solution?
- Are you under contract for POTS, T1 PRI, or SIP trunking?
- Do you pay annual maintenance for your phone system?
- What CRM, i.e. (Salesforce) have you deployed, or considering?
- Do you require any 3rd party integrations?
- Do you have any requirements for compliance, i.e. FISMA, HIPAA etc?
Sample research from Cloud Collaboration Consultants:
Conclusion:
The experts at Cloud Collaboration Consultants don’t write book reports. We provide expert consulting and guidance, using our years of experience in the Unified Communications market to help IT leaders and business owners make informed decisions.
Our knowledge is based on hundreds of implementations and confirms that RingCentral is the best option in most cases. However, 8×8 continues to be a solid #2/3 player in the market and worthy of consideration.